ccEvolution was established in 2010 to provide independent contact centre expertise to companies of all sizes. Our vision is to help businesses meet the challenges of running their existing customer contact centre or help them set up a new one.
Our team of experts have worked in the contact centre industry for over 30 years, in a variety of commercial, operational and marketing roles, in both large and small businesses.
We have developed extensive knowledge of inbound contact centres, outbound diallers, speech analytics, workforce management, telephony networks and back office telephone systems (IPPBX). Increasingly, over the last few years, we have worked with companies to migrate their on-premise solutions to a comparable hosted model.